We strive to provide an Outstanding education for all our children. The Headteacher and staff work very hard to build positive relationships with all parents and stakeholders and to offer exemplary customer service. Thames View Infants, as an Academy, is required by law to have and to publish to parents their Concerns and Complaints Policy.
From time to time parents and carers will have normal and legitimate concerns about their child’s progress, achievement, behaviour or welfare, or about other matters connected with school. In most cases it is always better to raise any issue or worry straight away with the child’s teacher to begin with; however, depending on the nature of the complaint, it may be necessary for you to directly raise the matter with the Headteacher.
Concerns and Complaints are addressed through a 4-stage Process, which can be viewed in full here.
When making a complaint, it is most helpful to provide us with your name and other contact details. This allows us to be able to contact you in order to seek more information (if required) and also, at the end of the process, to give you feedback and to advise you of next steps (if you remain unsatisfied).